Topics Displaying the 50 most asked questions per topic. Click on a topic to display its top most asked questions
	Activate Software
	How do I restore my RentRight after my computer crashed and I replaced my hard drive?
	How do I install RentRight and transfer my data onto a new computer?
	I no longer have the old computer how can I activate RentRight on my new computer?
	My office is on the internet. How do I move RentRight from one PC to another without being able to download or activate online?
	How do I load RentRight if I don't have the CD?
	When I click on the icon I receive the following error message:Rentrite caused a General Protection Fault in module DWVSTAMP.VBX at 0002:0F91 This happens every OTHER time I try to open the program.
	I am trying to transfer my license to a new computer, however I do not have the original invoice#. How do I transfer without that information?
	I had a tech guy reboot my computer and he deleted RENTRIGHT. Can you help me? I have a backup disc so information is not lost ... so I thought. I was not thinking about having to reacticate it.
	When I tried to activate my RentRight online, I received the message 'Null Remote Address'. What does this mean? How can I activate my RentRight now?
	My old computor crashed, I can't install the updated cd. Or deactivate it.
	I get the message that I have more units entered into RentRight than I have paid for. What should I do?
	Under Help and About there is no Program Serial Number, where did it go?
	I am getting a message saying that i am already activated but i am not.
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	Reminders
	My reminder system no longer runs on start up of Windows.
	When running the reminder system, I get the message "out of stack space."
	How can I get RentRight to automatically add recurring expenses every month. For example, I need the software to enter monthly home warranty charges. I don't want to have to do this manually every month
	My reminder system starts running, gets partially complete and stops running.
	How can I see payment information about my tenants?
	I am no longer able to access the Rent Right Reminder System on my computer. At start up, I receive the message “insufficient memory to run this application”. How can I fix this problem?
	The data in the reminder system does not match the Income Form. Some tenants are showing up with late balances that should not be on the reminder.
	I want a short cut on my desktop that runs the reminder system.
	Is there any way to change the lease reminder function so I can be notified 150 days in advance of the lease renewal so I can prepare the new renewal in ample time and be within regulations.
	Is there a way on the Building To Do List to include which contractor the work was assigned to ?
	Is there one specific area that displays all of the reminders? Can you add your own reminders?
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	Building
	How do I get started in RentRight?
	My units are in the wrong order on the building drop down list.
	I accidentally deleted one building from RentRight, but the check register is there. How do I put the new building I made to go along with the old check register? If I go under expenses for the building it says none, when their is still a check register. How do I fix this? Thanks!
	What happens if I delete a building?
	How do I set up a single family home?
	How do I enter a repair expense to one of my rentals?
	Quickbooks & Quicken? Does your product support both?
	I have one owner with several properties. How do I list all of her properties under her name and run reports ect. by her name only?
	How do I merge a document to tenants from one owner?
	How do you track vacancies in seasonal short term rentals?
	Is there a way to view all previous tenants for a unit or property?
	What is the Market Rent field used for?
	Is there a way on the Building To Do List to include which contractor the work was assigned to ?
	I can't see my units on the drop down list of properties.
	I can't enter the number of units in a building.
	I have about 30 houses and then a 32 unit complex. Ownership of the houses is in my personal name. Ownership of the complex is under an LLC. When I setup the houses, I set them up with my name as owner. When I setup the complex, I set it up with the LLC as owner. However, whenever I run any reports, the header is always the LLC name and address. How can I fix this?
	What should I type in the description field on the building or unit form?
	What is the key number field on the building form?
	How do I add a unit to a building?
	Is there a list of contractors and what work they have pending ?
	I can't type the market value on the Building Form.
	Is there a way to delete a property we sold without losing the history? If not can we make a property 'Inactive' like you can for a tenant?
	What is the Market Rent field used for?
	I have a unit in the wrong building and want to move it to the right building -- there is a tenant there with a history. I do not want to loose the history is there any way to move a unit from one building to another building
	How do I clear the items already completed on my to-do list?
	By mistake, I deleted a building before I printed the financial records-Is there any way that this information can be retreved? Perhaps by resetting the computers internal clock to a time prior to deleting the records?
	I can not see my units on the drop down list of properties.
	number of units 1-5 are not in order. I have reloaded and deleted all files it called to and downloaded new verison, didn't work. I did a compack data base delate files and add new ones, didn't work, still out of order. PROBLEM #2---I want a print out of each house with the expense for that house.When I select all properties I get no order(1-130)only by date . I want each house listed with expense to that house
	Why can't I enter the number of units in a building?
	How do I assign a building to a new owner without deleting all the information?
	When we're under Buildings, if we click on the drop menu to show all our properties, it's so hard to find what we're looking for. We have to scroll through the whole list until we find a property. Is there any way that we can seperate all those buildings to pop up under their proper owner/company?
	How do I change the owner of a property to another owner and still keep the old owner's information with the property under the old owner?
	Can I manualy reposition the order of my buildings or is it locked?
	How do I add a unit to a building?
	My units are no longer showing on my building! The assigned units show up under the appropriate tenants, but I have one vacant that I can not assign to the new tenant, because NO units are listed under the building list anymore.
	Why can't I type the market value on the Building Form?
	What should I type in the description field on the building or unit form?
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	Tenant
	How do I set up my Section 8 tenants?
	How do I get started in RentRight?
	How do I do a rent increase?
	How do I bill my tenants in paper form?
	How do I merge a document to tenants from one owner?
	How do you track vacancies in seasonal short term rentals?
	My tenants disappeared! Where did they go?
	How do you waive a fee for a tenant?
	How does the security deposit form work within the Tenant Form?
	How do I set up CAM (common area maintenance) charges?
	How do I transfer a tenant from one unit to another unit while keeping all of their information intact?
	Can I put in a prospective tenant before I move out the current tenant?
	How do I keep a list of letters sent to a tenant? I have a problem tenant and want a good paper trail to protect myself.
	What does fortnightly in recurring charges mean?
	How do I set up roommates?
	I get the error “RrSendxml Unknown error”, when try to get an online credit report.
	I set up charges as shared and they do not seem to be working correctly.
	We have several commercial tenants who rent more than one unit in our building. I believe RentRight only allows one unit per tenant. How do we handle this? Should the affected units be combined into a larger "logical" unit within RentRight? Or would creating multiple tenants with the same name do the trick?
	I want all roommates in the same unit to be equally responsible for the rent and electric, but I charge them individually for storage units. How can I do this?
	I am double clicking on the unit address to assign a tenant to an address, and the address will not pop in.
	How is the Credit field used on the Income form?
	Is the recording of a security deposit recorded as an income item on the report? When I enter a security deposit under tenant, it does not seem to effect my balances. Why?
	How do I change a tenant from inactive to active?
	My three missing tenants are NOT on inactive status, but have just vanished!! The building form still shows the apt info, but all else is missing!! Did I delete them by mistake?
	How do I refund a security deposit with additional fees taken out? The tenant owes for a bill and I would like to subtract it from the deposit.
	How or where do I charge the application fees?
	How do you record the security deposit toward back rent?
	I can't change a tenant created from prospective tenant to active tenant. I don't have the option of selecting active or inactive tenant in the tenant form. What am I missing???
	How do I move my tenant to a new unit? What if they have roommates?
	How do I move a tenant to another unit without having problems?
	How do I associate a tenant with an address?
	How do I reset the Last Charge Date? I deleted future payments for a tenant to make corrections and now can not get the charges to show up for those months again.
	One tenant is missing from RentRight. I have looked in active and inactive and prospective its no where. Where could this tenant have gone?
	How do I enter an NSF check for a security deposit payment?
	Security deposit is not showing up in reports.
	Can I put in a prospective tenant before I move out the current tenant?
	How can I get a credit report for a tenant?
	My late fees did not generate after I set them.
	The tenant still owes a balance of the security deposit. She pays an additional $100 each month toward the deposit. How do I record it?
	By mistake I inactivated a tenant. How do I reactivate this tenant?
	How do I set up the interest on tenant security deposits?
	I wanted to choose a late fee type for a new tenant and when I went to the TENANT FORM and clicked on the data grid on the TENANT rent folder nothing happened. I followed the directions in the "help" section. Can you be of help? I can't find anywhere how to enter a new late fee.
	How do I assess a late charges for my tenants?
	Can you charge ahead for one tenant only?
	In the Tenant Form under the Rent folder, I went into a new line under the line for Rent. I clicked the drop down button, and there was no Pet Fee. There was only, Discount, Funiture, Late Charge Laundry, NSF, Other, Parking, Rent, and Vending.
	One on my tenants that is currently in a home rental with an open balance has been switched to a Prospective tenant. How do I get them back under that home with their open balance?
	Do we have to charge the resident every month?
	We have come to a point that we have 2 pages of records on the Tenant Payment History Report. Is there a way to create a file for page one so you can get at it easily without losing any of the information?
	SOME OF THE UNITS ARE VACANT, ON RENT ROLL ALSO IT SHOWS VAACANT.WHEN I OPEN THE INCOME FORM AND CLICK ON THE VACANT UNIT POP UP DOESN'T APPEAR SAYING "NO TENANT AT THIS UNIT" AS IT POPS UP BEFORE.
	When I try to run a credit report, instead of "View Credit Report" , the button says "Re-Run Credit Report and I get the report from an old tenant.
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	Income
	How do I set up my Section 8 tenants?
	How do I get started in RentRight?
	A tenant paid more than they owe, how do I collect this payment?
	My Charge Ahead feature is not working?
	How do I receive checks from owners?
	If a tenant simply overpays a little more than the rent each time to help them budget, how can we allow this to happen and reflect a positive/credit amount in their account?
	I received a check from an owner and it is not showing up on the owner statement. Why?
	What is the correct way to record payments received on time but were not recorded in the RentRight program until 3 or 4 days later? How can I record this transaction without late fees being accessed?
	How do I enter pro-rated rent?
	How do you waive a fee for a tenant?
	How do I quickly record payments?
	There is a charge that shows up in the Outstanding Charges portion of the Income Form that I want to delete. When I try to delete it, a frame pops up telling me that: “There has been a payment made on this charge. You must first change the payment that is applied to this charge.” I can not find the payments in the payment history box to delete them.
	How do I collect discounted rent?
	How do I enter historical rent data about my tenants when I set up RentRight?
	How do I record Miscellaneous Income?
	My tenant’s late charge is not charging.
	Is there a security deposit report that will show a report of all of the deposits being held?
	I usually collect last month’s rent when a tenant moves in. How do I handle this and where should I record it?
	Some of my tenants do not have charges showing up this month.
	When inputting the number of days/weeks to charge ahead, the program doesn't charge ahead. It doesn't seem like the function or form works.
	How do you mark a payment for non-sufficient funds?
	There are no charges in the Outstanding Charges box for my tenant.
	How is the Credit field used on the Income form?
	When printing invoices or receipts, I can't get the company name to print. I have multiple companies and want each individual company to appear on the appropriate invoice printed on white paper.
	How do I refund a security deposit with additional fees taken out? The tenant owes for a bill and I would like to subtract it from the deposit.
	How do you record the security deposit toward back rent?
	My tenants are being charged from now to three years in the future for rent. What do I do? Some of them show that they owe $24,000.00!!!!
	How do I enter historical data for a tenant who has a discount for paying early?
	How do I reset the Last Charge Date? I deleted future payments for a tenant to make corrections and now can not get the charges to show up for those months again.
	How can I enter my Laundry Room receipts so that that show up in the checking account (Check form) and in Laundry Income (reports)?
	Security deposit is not showing up in reports.
	I increased rent for a particular apartment. I changed rent in tenant folder. In the Income Form under the tenant, it stays as the old rent.
	How do I enter historical rent data about my tenants when I set up RentRight?
	My late fees did not generate after I set them.
	I started using RentRight for my property purchased last week. I entered the rent due as of the 31 of July. However, when it came time to receive payment it was for rent due for August. I changed the date and now I have a balance due that displaying double the charges. I cannot find anywhere to clear the perious rent charges.
	How do I set up the interest on tenant security deposits?
	I am trying to bring in funds "from" an owner to bring his account current. I can't seem to be able to do this?
	How do you change the rent amount from two months ago?
	I have a tenant who lives rent free in exchange for handyman work, how do I record the amount of money that I am paying him monthly for his work?
	In the Late Fee setup, it is possible to set up a One-Time and then a recurring per day charge. However there is only one option for setting the grace period. In my situation, there is a late fee the fifth day of the month ($20.00) then a per day charge of ($2.00) kicks in starting on the 6th day. Currently my reports are always $2.00 off when a tenant is late by more than 5 days.
	Can you charge ahead for one tenant only?
	What are the exact steps for charging ahead when the tenant pays more than they owe?
	In the Outstanding charges Section there is a red amt.left figure that I can't account for. I would like to delete the whole entry and start over but I don't know how to access the original charge. I've tried to follow directions to do so but nothing works.
	I want my tenant’s charges to show up a few days before the first of the month, so that I can collect easily if tenants pay a few days early.
	I have set up a discount program on my tenants to be taken when they pay on time. On the outstanding charges box there are two charges showing up - one as a debit and one as a credit. How do I set up the system first and then how do I apply the payments to reflect the discount?
	My Income Form does not match the Tenant Payment History report. I have roommates in this unit sharing charges, is this the reason?
	Do we have to charge the resident every month?
	SOME OF THE UNITS ARE VACANT, ON RENT ROLL ALSO IT SHOWS VAACANT.WHEN I OPEN THE INCOME FORM AND CLICK ON THE VACANT UNIT POP UP DOESN'T APPEAR SAYING "NO TENANT AT THIS UNIT" AS IT POPS UP BEFORE.
	My tenant paid early, how do apply the discounted rent payments?
	My income form for a tenant does not match the Payment History Report. This was a roommate sharing charges with another roommate and she moved to a new unit.
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	Expense
	Where do the "All Properties" expenses go? Do they get divided among units?
	In the Expense form and in CheckRight there is an option to "distribute". Can you tell me what this does or when this needs to be done? I can't find anything that gives any details regarding this option.
	How can I get RentRight to automatically add recurring expenses every month. For example, I need the software to enter monthly home warranty charges. I don't want to have to do this manually every month
	How do I enter a repair expense to one of my rentals?
	I have a payee in my pop up list that I do not want there, what can I do?
	How do I receive checks from owners?
	I received a check from an owner and it is not showing up on the owner statement. Why?
	How to populate the memo on the check register?
	How can I have recurring expenses and pay them?
	How does the software deal with mortgages? It seems all I can do is enter the interest portion of mortgage payments as an expense but no way to show the principal payment or to track the mortgage balance.
	In our expense categories, every receipt we enter goes to all properties. Is that what is supposed to happen?
	How to make changes to Payee information (address updates, delete payees)?
	Can I import my checking that I have set up in Quicken or Money?
	I only manage single family residences. When I have an expense do I enter it as an expense to the building or unit? In the past, I have done it both ways.
	When I click distribute in the expense folder I only see one owner's commission expenses. I recently added a new owner.
	How can I track mileage with RentRight?
	I put some expenses on the Expense Form. Now I want to be able to figure out what building or unit I assigned the expense to.
	When I pull up an expense report I have amount by "No Category Selected". There is no check number in that amount and it says No Category Selected". How do I track down this expense and where it is coming from?
	How can I change information about a Payee?
	How can I tell what unit or building an expense was input for?
	I want to verify how to record a mortgage payment check that is going to be exported to Quickbooks. Do I only record the interest portion of the check in RentRight and have to modify the check in QB to reflect the total amount of the check and post the principal amount there? I am verifying that I can not record my expenses in QB and import them into RentRight. I can export date out of QB into TurboTax.
	How come my vendors are not exporting to RentRight?
	How can I enter my Laundry Room receipts so that that show up in the checking account (Check form) and in Laundry Income (reports)?
	How do I find a list depreciable and non-depreciable expenses?
	Where do I go to print owner's statements?
	How do I delete a line in the Expense Form?
	OK....... when I do my profit loss statement its completely blank......what is going on here and when I do my net income, it does not look like my rents have been taken out......am I suppose to go to the expense section and type in the amount of each mortgage every single month????????????
	I am trying to bring in funds "from" an owner to bring his account current. I can't seem to be able to do this?
	To move an expense from one building to another: I am trying to figure out how do I change the the correct property address for the Expenses report. When I print out the Expenses report, under the address field, it displays on some "All Properties" and some has the correct property that the fee is associated with. How do I edit this information so that when I print out the Expense form, the correct address will show.
	How do you write a check to the owner for the rent proceeds without it showing up as an expense on the monthly report?
	I do not have the "CheckRight" module in RentRight. If I write a check that has more than one expense category, how do I record this in the Expense Form. For instance if I write a check to a mortgage company, how do I seperate the principal payment from the interest payment?
	How do I record a hand written check into the system?
	I want to set up commision on a property and i did it, they way I did it was i put in a flat fee of $450.00 per month on this building ( 6 Family )and then i want to the expense form and click on distribute, but my problem is that the expense form is chargeing Saperatly for every tenant in this building $450.00 dollars for commision, how do i charge only once per month on a building ?
	We have owners that send money for maintenance that we put into an account and when expenses come up for their property we take it out of their maintenance account. How do I handle this in RentRight?
	Is there a way to print the entire listing of expenses in ALL Properties?
	How do I get a name to pop up in the expense form?
	How do I change a payee's information?
	How do I use the Contractor form?
	Can I break down my expenses Per Store?
	Is there any way to track mileage?
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	CheckRight
	I get a error that says "rentrite caused a general protecton fault in module vbzip.vbx at 0001:0dd9. choose close. rent rite will close.
	When I click on the CheckRight icon I receive a Windows error, "An error has occured in your application." or "RentRight caused a general protection fault..." I have a lot of checking accounts set up in RentRight.
	What is the best way to track and record deposits into the checking account?
	How do I enter a repair expense to one of my rentals?
	Why won't my checks print with the Payee name in the right location?
	How to populate the memo on the check register?
	How can I have recurring expenses and pay them?
	How do I record an NSF in CheckRight?
	How to make changes to Payee information (address updates, delete payees)?
	How do I delete a memorized transaction?
	I printed a check and made a mistake, how do I reprint it?
	Why can't I add any more accounts to my checkbook?
	In my CheckRight module, I would like to change one account to another. How can I delete the account and change it over to another account?
	How can I move expenses that I entered on the Expense Form into the Check Register? I just started using the CheckRight feature.
	How do I void a check without losing the information about the check number and payee?
	When a tenant pays rent I input it thru income, how do I show that money getting deposited into my checking account?
	I have several petty cash checks in the check register that I need to break down or split, how do I accomplish this?
	I have a lot of splits on my check and they do not fit on the check voucher. How can I get a printed list of these splits?
	I created a check from commission distribution but failed to assign a check # to it. Now it reports in building expenses but does not show in the check register. I can't delete the charges in the building expenses because the check must be edited in the register and I can't find it now.
	I am closing my bank account and opening a new account with a different bank. What is the best way to do this?
	I get a overflow error and a Invalid Property value even in the demo mode in the check writing feture only.
	How can I enter my Laundry Room receipts so that that show up in the checking account (Check form) and in Laundry Income (reports)?
	I am trying to memorize checks I pay out every month. When I go to memorize a second check to the same mortgage company RentRight asks me if I want to replace the memorized transaction I already have entered. No, I don't want to replace the first mortgage check but I need to also add a second one. How do I do that?
	How can I get a report showing the actual amounts that I deposit each day? Some days I receive checks and record them but do no deposit until a different day. How can I show amount collected for copies? laundry and metered billing on my bank reports?
	Is there any way to show one mortgage payment or write one check for several different properties?
	OK....... when I do my profit loss statement its completely blank......what is going on here and when I do my net income, it does not look like my rents have been taken out......am I suppose to go to the expense section and type in the amount of each mortgage every single month????????????
	Why would my checking account balance be one amount, I close the register, re-open it to find it has changed to a different balance?
	How do I delete a line in the Expense Form?
	Why does my printed report of my check register "Print Register" not add up correctly? I can go along and each total is correct, entry to entry and then I get to an entry that comes to a wrong total. Why is this?
	I am trying to bring in funds "from" an owner to bring his account current. I can't seem to be able to do this?
	When I print the check register the last column on the report is cut off. It is printing portrait style. Isn't it supposed to be set as landscape?
	I charged an expense on the expense form and later entered it in the check register. Now I have 2 entries. How can I delete the expense from the expense form to clean up the reports.
	What kind of checks are compatible with this software? Where can I order them?
	When we get a returned check, how do I reconcile my bank account to show it coming back out ?
	All my checking accounts are set, I only have 14 account folders showing, where are the other 28?
	I want to void a commission check but it won't let me enter $0.00 in the check amount field. How do I get the distributions out of there so I can run another check? On this check I do not want the commissions from one property paid to us.
	How do I change a payee's information?
	i have about 65 check that go to one payee all the same time (mortgage payments)i want to use memorized transactions and it only allows me to do 5.
	I need to write a check to the owner for 26 of the properties I manage, I will write the check by hand but need to put the check inside of Rent Right, how is this accomplished??
	Check Right: how do i add "type of account" in the "account setup". Currently it does not give me "savings" from the drop dpwn menu
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	Reports
	How do I set up my Section 8 tenants?
	Can you make your own custom reports in RentRight?
	Can I email reports?
	Can I export RentRight reports to Microsoft Excel?
	How do I bill my tenants in paper form?
	What should I do to "close" out the year?
	I have one owner with several properties. How do I list all of her properties under her name and run reports ect. by her name only?
	How can I see payment information about my tenants?
	How do I receive checks from owners?
	How do I merge a document to tenants from one owner?
	How do I get a report listing all tenants who owe rent?
	How do you track vacancies in seasonal short term rentals?
	Can I import pictures into RentRight letters?
	I received a check from an owner and it is not showing up on the owner statement. Why?
	Is there a way to view all previous tenants for a unit or property?
	I want my company name to appear on reports. How do I do this?
	I want to have a report of the total payments collected in the year of 2005 so that I can see how much remained in arrears after 2005. However when I pull up a rent history report now even if I make the date ranges 1/1/05 - 12/31/05 it includes payments that came in after 12/31/05 but were posted to charges from year 2005. How can I figure out how much money came in during the year of 2005?
	Is there a way on the Building To Do List to include which contractor the work was assigned to ?
	What is the "S" listed before the actual charges on my Rent Roll Report?
	I need specific fields on my Net Income Ledger By Building: Date,Category,Payee/Remitter,Check#,Description,Amount,Balance.-- The only fields I see is category,amount,balance
	What do the merge fields stand for under Letters/Forms?
	Can I print a list of completed work orders by unit?
	Is there a list of contractors and what work they have pending ?
	When in Letters and Forms, upon merging and printing a letter to any one tenant, the program periodically wants to file this in the first tenant on our list, not the tenant the letter was merged to and desired to be sent to.
	How can I add a custom logo in RentRight?
	When printing invoices or receipts, I can't get the company name to print. I have multiple companies and want each individual company to appear on the appropriate invoice printed on white paper.
	The security deposits are not showing up on my reports.
	How can I get a report that shows just the expenses I put under the All Properties category so I can count them for my taxes?
	When I run a rent roll report two of the twenty units are coming up with a wrong number in the "Actual Charges" collum, it should be $895 instead it shows "S-$2,095". I have tried deleting these two tenants and re-entering the data but it didn't make any difference. I have checked all entries for those two units, I can't find any difference from the other units. Any suggestions?
	Why is there a drop down list of income accounts when I am generating my 1099s? Don't I want to include all the income accounts on the owner's 1099s?
	Will RentRight work with Storage Units?
	There is a link to US Legal Forms on your website. How do I cause these to be available for use in RentRight?
	Why are my inactive tenants showing up on the Rent Roll Report?
	On the Custom Rent Roll, how can I get only the renters who have not paid monthly rent to have their monthly amount appear in the Rent column?
	I am printing a Next Period Invoice and the address of the unit is printed twice.
	Security deposit is not showing up in reports.
	I am a property manager. How can I get a report to give my owners that will show all of their expenses, my commission and the amount I should pay the owner?
	How do I find a list depreciable and non-depreciable expenses?
	I am printing my monthly invoices to send out. A week ago all of a sudden our address that goes in the top left corner has disapeared and today the words, "Invoice", "Date", "Amount Due", and "Amount Remitted" has disapeared. Why are they no longer on my invoices and how do I get them back? Thanks!
	How can I get a report showing the actual amounts that I deposit each day? Some days I receive checks and record them but do no deposit until a different day. How can I show amount collected for copies? laundry and metered billing on my bank reports?
	On my Next Period Invoice, what are the three different addresses?
	My landscape reports are printing portrait style. How can I fix this?
	Can I make changes to the Letters and Forms provided?
	How do I set up percentages for management fees due from owners of properties?
	number of units 1-5 are not in order. I have reloaded and deleted all files it called to and downloaded new verison, didn't work. I did a compack data base delate files and add new ones, didn't work, still out of order. PROBLEM #2---I want a print out of each house with the expense for that house.When I select all properties I get no order(1-130)only by date . I want each house listed with expense to that house
	How can I get my name, address and phone number to show on the top or reports? I have had a lot of people ask me why I do not show that information on my reports.
	When I print a Work Order, the Comments continue into the Materials > Description section. How do I format the page to fit it all in?
	Why is there a column for deposits on my Rent Roll report, but the amount does not show up?
	My Income Form does not match the Tenant Payment History report. I have roommates in this unit sharing charges, is this the reason?
	We have come to a point that we have 2 pages of records on the Tenant Payment History Report. Is there a way to create a file for page one so you can get at it easily without losing any of the information?
	[ More...]
	Printing
	Can I email reports?
	Some things print in RentRight and other things don’t.
	Can I fax a report directly from RentRight?
	How do I bill my tenants in paper form?
	Why won't my checks print with the Payee name in the right location?
	When I print, the printing is either too large or too small.
	How do I merge a document to tenants from one owner?
	How do I reload the printer driver?
	RentRight does not print at all.
	When I try to print, I just get a blank white screen for the preview and it will not print.
	Printing a report using Adobe PDF. When I create a report, such as an invoice, I like to create a PDF file so I can e-mail the invoice to my tenant. However, when I create the PDF file from the print menu inside RentRight, the PDF file is always created very, very small. RentRight is the only application I have this problem with. Do you have a solution that will keep the document the same size when it gets created out of RentRight?
	Can I print a list of completed work orders by unit?
	My report looks good on the screen but does not print the same as on the screen.
	When printing a receipt, the owner's name and address do not show. I have it set up to print on plain paper. How do I get my name to show on the receipt?
	I have been using Checkright through this program for years. We changed to a Dell printer about a year ago, and now all of my checks print about a half an inch too low. It is interfering with the routing number for the bank. My printer driver appears to be installed properly. What would make the program work differently with a different brand of printer?
	When I try to print, I get a preview screen that is gray with a small black dot in the middle.
	My reports are printing too big.
	When I print a "Detailed payment history report" from the "Tenant's financial" folder 90% of my tenants print correctly but a few print with three lines of white space between the text. So I'm getting three line feeds when I don't want them. This shows up on the print preview too. I've spent a long time trying to track the problem down with no luck. Can't find anything in your FAQ's but I'm surely not the only one with this probmem am I?
	I have 2 printers, one a parallel cable, the other a USB. I want everything except rent receipts to the USB printer, with rent receipts to go to the parallel cable. I have the USB set as the default printer in Windows XP. How do I set this up?
	Hi,When I want to open any report, it appears very large on the screen and only three or four tenants are showing per page. It also prints like that. Before all used to reflect on one page.
	When printing invoices or receipts, I can't get the company name to print. I have multiple companies and want each individual company to appear on the appropriate invoice printed on white paper.
	I go to Reports Form > Letters/Forms Folder > highlight a letter > choose the tenants I want to send the letter to > click the merge button. RentRight kind of freezes and then gives me a 'Print Error' and pops me out of RentRight. How can this be fixed?
	My landscape reports are printing portrait style. How can I fix this?
	Is there anyway to overwrite so the receipts print to a specific printer only as a very large business can not change the printers back and forth every time a receipt needs to be printed?
	How can I get my name, address and phone number to show on the top or reports? I have had a lot of people ask me why I do not show that information on my reports.
	When I print a Work Order, the Comments continue into the Materials > Description section. How do I format the page to fit it all in?
	The data on my reports is way too large for the page. How can I reduce the font size?
	I go to Reports > Letters/Forms > merge a tenant to a letter > click on the print icon at the top of the report preview, I get the error message 'Printer Error'. I merge the same letter and go up to File > Print the printer spits out a blank piece of paper, even the letter shows onscreen as a preview fine. Why could this be happening? This is the same computer and printer I have been using for many months.
	Whenever I print to the Adobe PDF driver the report only prints in the upper left had quadrant of the paper in very small print. If I print to a regular printer there is no trouble. If I print anything else to the Adobe PDF driver it comes out fine. I did not have this problem prior to upgrading.
	Can I change the font for the reports and if so how? The print on the deposit slip is extremely small too.
	[ More...]
	Backup/Restore
	How do I restore my RentRight after my computer crashed and I replaced my hard drive?
	How do I install RentRight and transfer my data onto a new computer?
	My office is on the internet. How do I move RentRight from one PC to another without being able to download or activate online?
	Where's my data gone?
	How do I backup to CD?
	I had a tech guy reboot my computer and he deleted RENTRIGHT. Can you help me? I have a backup disc so information is not lost ... so I thought. I was not thinking about having to reacticate it.
	How do I do a complete uninstall and reinstall of RentRight without losing my data?
	How do I restore my database from the rrbackv3.zip file?
	How should I back up my data?
	I am backing up to a CD and I get a Dynazip/Unzip error.
	I cannot restore on my new computor maybe because it has windows vista please help
	How Do I Backup My Database?
	When I back up, after it appears all the files have been backed up, a msg appears. "RENTRITE has caused a General Protection Fault... VBUNZ.VBX 0001:2F31." Select OK, closes RentRight.
	When attempting to backup my files I get a "DynaZip Zip Error" message. It says "could not create output file D:/rrBackv3.zip
	I tried to restore my data and the only backup I had is on a damaged floppy. What can I do?
	After I back up it says "Back up Verification Failed" What does this mean?
	How do I download the latest update when not in RentRight?
	Where is my data? I did not change or attempt to reinstall anything but it has still gone missing.
	I had to reinstall RentRight on a new hard disk, as my old one crashed several weeks ago. Is there a way to transfer the old complex and tenant data which still exists on the old drive (in the RentRight program file directory) to the newly installed version? Which file do I access and is there an "open" file command in RentRight?
	Can I back up to a CD?
	How can I see what I backed up?
	The backup verification comes up blank.
	I am still unable to back-up any of my data! I get the message, "Not a Rentrite database. Data access object require VBDB300.DLL." On Friday I got the message "Error 648 trying to repair database, please restart application." I tried, then I received the message, "Application Error: VERIFY caused a Not Present Fault in module
	Your recommendation does not work. When I click out of Error 3056 I receive: Database c:\renter3\aptment.mdb not found Restore from backup. I have been unable to do this. I also believe I downloaded your latest update.
	My tenants are being charged from now to three years in the future for rent. What do I do? Some of them show that they owe $24,000.00!!!!
	I deleted a few tenants from my database this morning. My only backup is from a week ago. Is there anything I can do to get my tenants back?
	I believe that maybe my backup failed. When I pull up RentRight I get "Couldn't read; no permission for table or query "To Do"." I also get "Object Variable Not Set", and Database not found, restore from backup". However, I cannot resore from backup.
	When trying to back up to a floppy disk, I am getting the error messages: DynaZip Zip Error; Could not create output file. (A:/rrBackV3.zip) - and - DynaZip Zip Error, DynaZip UnZip Error; File not found. (Problem reading ZIP file)
	I used to get a reminder to back up when I closed RentRight. I chose not to be reminded any more but now I want the reminder back.
	I can not get a verification of backup screen.
	My old computer crashed. I saved all the info onto a floppy but my new computer doesn't use floppy disks. How do I transfer the info into my RentRight?
	I tried to restore my database from a RentRight backup file I renamed. I got 2 different General Propertection Faults. First try at restoring I got DUNZIP.DLL and then the next try I got VBUNZ.VBX.
	How can I be reminded to backup?
	How can I back up my data offsite or remotely?
	On the backup verification, I cannot see any expenses.
	I believe I deleted the software inadvertantly. How can I reinstall it??
	I get the message "Couldn't read - No read permission for table or query." My program won't open. What can I do?
	We have two different offices that use RentRight. Each office has its' own database. I am the property manager for both offices and need be able to view both databases on the same computer without losing anything. How do I switch back and forth between the two databases?
	To backup RentRight I copy the 'RentVer3' directory to another drive. I found out that my RentRight 'document' folder is missing or empty. Why did that happen?
	Can I e-mail the RentRight database? If so, how?
	Is there a way to view the data in an *rrb before you restore it?
	Had had to restore my RentRight data from a back up drive. Now, I get an error message that says, "Data has changed; Operation Stopped." Then it shuts down the software.
	I have replaced my defective hardrive, installed the software again on the new drive. I sent the broken hardrive out and had the data recovered. I do not have a recent usable backup. How do I get the recovered data over into the reinstalled program? I can see my mdb files, but cannot figure out how to restore with it.
	I had a computer crash and am trying to restore my data. I have it backed up on 2 different flash drives. It will not restore from either one. I have followed all the steps recommended on the website.
	Is there an option to append date to backup..Backing up to the same file is dangerous and obsolete. My other business programs allow me to back up to an external hard drive and with each backup I can save to a file with a different date. should one of the files become corrupt I am safe. Please advise. Thanks, Robert Taylor
	What files are needed to restore RentRight from a crashed hard drive and I don't have a backup?
	Why am I getting the error 'The database has been opened exclusively by another application' when I try to back up?
	How do I restore my data from RentRight's Backup folder?
	I purchase the Network capability today, my IT guy was here and we are all set, except one thing, All my letters and forms in the “Reports Letters/Forms Folder” is gone. Including all the stuff I put into it. The thing is empty!
	I just restored my database on the server and my documents are missing.
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	Error Messages and Problems
	How do I restore my RentRight after my computer crashed and I replaced my hard drive?
	RentRight has Caused a General Protection Fault.
	Where's my data gone?
	When I double click the RR icon, I receive the following message: "16 bit Windows Subsystem, C:\WINDOWS\SYSTEM32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose 'Close' to terminate the application." The options are to click close or ignore buttons. When I click either, RR does not load. Can you tell me what I need to do to repair this matter?
	I get this error: application error - rentrite caused a general protection fault in module DWVSTAMP.VBX at 0002:OF91
	How do I do a complete uninstall and reinstall of RentRight without losing my data?
	I am getting an Overflow error. What can I do?
	I get the message that I have more units entered into RentRight than I have paid for. What should I do?
	I was trying for the first time to export my rent right into Quickbooks Pro. I received an error code of 110:Invalid value for QB connection string. It will not export.
	How do I enter a repair expense to one of my rentals?
	Can't load custom control dll:\c:\windows\system32\dwvstamp.vbx
	I am getting the message Aptnew.tpl does not exist.
	I open RentRight and there is a flash like it is opening and then it does not open.
	Under Help and About there is no Program Serial Number, where did it go?
	Why does my RentRight program close? I get a message saying: General Protection Fault in Module DUNZIP.DLL at 0003.5886 .
	I get the error “Can’t run 16 bit windows program. Insufficient memory to run this application.
	I get the message “Path not Found” when I try to open RentRight with the icon on my desktop.
	I am getting the message Invalid Property Array Index.
	I see from your site here that the problem we are having with RentRight sporadically not opening properly when we click on the icon may be due to having more than one version running. If that is the case, what would I look for in my control panel to see if I have more than one version? Sometimes I must reboot the computer 3 or 4 times to get the program to open. There is no error message. I don't want to have to reboot my computer every other time I use it. I need to correct this on an ongoing basis.
	I am no longer able to access the Rent Right Reminder System on my computer. At start up, I receive the message “insufficient memory to run this application”. How can I fix this problem?
	RentRight opens for a few seconds and the closes.
	What is the best way for me to ask for phone assistance?
	I think I somehow assigned a file in the drop down list while in the "Networking Setup" section of RR. Now it will not let me access the program and is giving me the error message 3056 and 3049. I cannot even restore the backup as I cannot get into the program to do so.
	I get an error message each time I open RentRight: "RentRight caused a Not Present Fault error in module KRNL386.exe." How can I fix this?
	What does it mean that my data is corrupted or Error 3051 , 3049?
	RentRight is running extremely slowly.
	How do I reload the printer driver?
	I get the error 3056 trying to repair database. Please re-start windows and this application. How can this be fixed?
	I just tried to update to Version 3 : Error occurred in trying to :rename file in destination directory. MoveFile failed; code 5 Access denied. What do I do now?
	When RentRight opens and I click on any of the form windows, Buildings or Tenants, for example, I maximize the form window and I get an 'Overflow' error. How can I fix this problem?
	How can I reboot RentRight without rebooting my whole computer?
	RentRight won't open. How can this be fixed?
	W32SYS.DLL is missing, corrupted or conflicting with another file.
	The RentRight CD is not installing on my computer? What can I do to install this program CD?
	I am still unable to back-up any of my data! I get the message, "Not a Rentrite database. Data access object require VBDB300.DLL." On Friday I got the message "Error 648 trying to repair database, please restart application." I tried, then I received the message, "Application Error: VERIFY caused a Not Present Fault in module
	I get the message “Type mismatch”.
	I get the message keylib16.dll.
	I get the General Protection Fault VBRUN300.DLL when I try to open RentRight. How can I fix this?
	I am getting a message "out of string space" when my reminder system is running and gets to the to do list.
	How do you recommend I track my credit card purchases in RentRight? I use CheckRight.
	Hi,When I want to open any report, it appears very large on the screen and only three or four tenants are showing per page. It also prints like that. Before all used to reflect on one page.
	When starting up rentright I get this error message about conflicting files. The window says to locate these files and delete them. Is it really necessary to delete these files?
	I get the message, Dynazip/Unzip Error when I am restoring my data.
	The message I receive is, Object Variable Not Set.
	I get the message “Cannot find shell.dll”.
	My tenants are being charged from now to three years in the future for rent. What do I do? Some of them show that they owe $24,000.00!!!!
	click on the RentRight icon on the desktop after installing RentRight for the first time and I get a message, Sub or Function Not Defined.
	I deleted a few tenants from my database this morning. My only backup is from a week ago. Is there anything I can do to get my tenants back?
	I get the message couldn’t find input table or query.
	How do I fix the error from message, "Aptnew.tpl file not found"
	[ More...]
	Updating Your Software
	How do I restore my RentRight after my computer crashed and I replaced my hard drive?
	How do I install RentRight and transfer my data onto a new computer?
	My office is on the internet. How do I move RentRight from one PC to another without being able to download or activate online?
	How do I load RentRight if I don't have the CD?
	Where's my data gone?
	How do I update my RentRight software?
	How do I do a complete uninstall and reinstall of RentRight without losing my data?
	How do I restore my database from the rrbackv3.zip file?
	I have downloaded and installed the update but the version number does not change.
	How do I download the latest update when not in RentRight?
	Hi, where do I find out what you've done from one version to another please?
	I just tried to update to Version 3 : Error occurred in trying to :rename file in destination directory. MoveFile failed; code 5 Access denied. What do I do now?
	The RentRight CD is not installing on my computer? What can I do to install this program CD?
	Can I update RentRight from within the program?
	Do you produce documentation, such as a readme.txt file which outlines the fixes, enhancements etc. in each update? If so, where do I get them?
	When starting up rentright I get this error message about conflicting files. The window says to locate these files and delete them. Is it really necessary to delete these files?
	We switched computers and when our computer starts up it is showing that our tenants owe through their entire lease.
	When I open RentRight, I get a plain gray screen with no icons. All I can see is the top tool bar that says File, Edit, Options, etc. Where did my icons go?
	[ More...]
	General RentRight Questions
	How do I restore my RentRight after my computer crashed and I replaced my hard drive?
	My office is on the internet. How do I move RentRight from one PC to another without being able to download or activate online?
	How do I set up my Section 8 tenants?
	How do I get started in RentRight?
	How do I load RentRight if I don't have the CD?
	Can I email reports?
	How do I update my RentRight software?
	How do I network my copies of RentRight together?
	How can I move my activated copy of RentRight to a new computer?
	How do I do a complete uninstall and reinstall of RentRight without losing my data?
	How do I restore my database from the rrbackv3.zip file?
	How do I bill my tenants in paper form?
	How can I get RentRight to automatically add recurring expenses every month. For example, I need the software to enter monthly home warranty charges. I don't want to have to do this manually every month
	I have one owner with several properties. How do I list all of her properties under her name and run reports ect. by her name only?
	How can I see payment information about my tenants?
	Under Help and About there is no Program Serial Number, where did it go?
	How do I receive checks from owners?
	Why won't my checks print with the Payee name in the right location?
	How Do I Backup My Database?
	How do I merge a document to tenants from one owner?
	How do you track vacancies in seasonal short term rentals?
	I received a check from an owner and it is not showing up on the owner statement. Why?
	How to populate the memo on the check register?
	How can I have recurring expenses and pay them?
	Is there a way to view all previous tenants for a unit or property?
	How do I set up multiple workstations for the network to use RentRight?
	How do you waive a fee for a tenant?
	Will RentRight work with QuickBooks 2004 Basic?
	Is there a way on the Building To Do List to include which contractor the work was assigned to ?
	How do I download the latest update when not in RentRight?
	What is the best way for me to ask for phone assistance?
	I get an error message each time I open RentRight: "RentRight caused a Not Present Fault error in module KRNL386.exe." How can I fix this?
	How do I reload the printer driver?
	I can not find aptment.mdb.
	How to make changes to Payee information (address updates, delete payees)?
	Is there one specific area that displays all of the reminders? Can you add your own reminders?
	Can I print a list of completed work orders by unit?
	Is there a list of contractors and what work they have pending ?
	How can I reboot RentRight without rebooting my whole computer?
	I'm a new user, with a trial version, can I import a batch of data, or do I HAVE to hand enter information on all of my units and tenants?
	What are my options when setting up RentRight on a remote access network?
	I put some sample data in RentRight. Now I have purchased RentRight and I want to start over with no data.
	How can I add a custom logo in RentRight?
	How is the Credit field used on the Income form?
	I am getting a message "out of string space" when my reminder system is running and gets to the to do list.
	How do I refund a security deposit with additional fees taken out? The tenant owes for a bill and I would like to subtract it from the deposit.
	Does the latest software update include all previous updates? I would like to install your latest update, however, I have not kept current with past updates.
	We switched computers and when our computer starts up it is showing that our tenants owe through their entire lease.
	What is the Market Rent field used for?
	How do you record the security deposit toward back rent?
	[ More...]
	General Windows Questions
	I'm currently running RentRight Version 3 on Windows XP. I'm going to go to a laptop with Vista operating system. Will I have any problems with compatibility?
	Do you have a version of RentRite that will run on a Windows XT Professional X64 (64-bit) system?
	I would like to create my own queries. Is this possible?
	What’s the best way to send my database to my owner to review?
	Under Help and About there is no Program Serial Number, where did it go?
	"Error compacting Database" message within the tool section of repair and compact, and when I go to File>Compact Database.
	What is the best way for me to ask for phone assistance?
	I get an error message each time I open RentRight: "RentRight caused a Not Present Fault error in module KRNL386.exe." How can I fix this?
	How do I reload the printer driver?
	I can not find aptment.mdb.
	RentRight seems to be running extremely slow, especially on startup.
	How do I go about changing my Company's registration name with you?
	How can I reboot RentRight without rebooting my whole computer?
	I get an error that says 'this file contains no version information'? What does that mean? RentRight won't open.
	The RentRight CD is not installing on my computer? What can I do to install this program CD?
	I am trying to set up my in-office network. When I go to the second computer I can't find the RentRight folder on the main computer's list of programs? Why not?
	I put some sample data in RentRight. Now I have purchased RentRight and I want to start over with no data.
	How do I find out the name of my computer and the other computers in my network? I am trying to set up my RentRight network and don't know who to look for.
	Decimal point does not work in the check register or on the Income Form! It works on the other pc (we are networked.
	How do I download an email with an database attachment using AOL?
	How do you create a short cut icon on your desktop?
	Is windows XP Professional Version 2002 a compatible software to Rent Right?
	All screens have somehow been minimized to the top left 1/4 of the monitor. Previously, the screens were the full page. What can be done to rectify this situation?
	There is a link to US Legal Forms on your website. How do I cause these to be available for use in RentRight?
	I can't find the file I am looking for in RentRight because there are no file extensions. How can I change this?
	[ More...]
	Export to QuickBooks
	How does the Export to QuickBooks work with RentRight?
	I was trying for the first time to export my rent right into Quickbooks Pro. I received an error code of 110:Invalid value for QB connection string. It will not export.
	I am trying to export my expenses into QuickBooks. I have reset the date to get all of the expenses, but the number of expenses it says I have is not calculating correctly.
	Will RentRight work with QuickBooks 2004 Basic?
	I'm getting this message, "Quickbooks must be open for the export to work."
	Can I import my Quickbooks data into RentRight?
	How can I connect my banking with RentRight? Do you offer online banking?
	My QuickBooks Export will not export my expenses.
	When I tried to export to Quickbook, I got an Access violation at address 007c9623 in module RR3UTIL.EXEC. Read of address 65636349. When I attempted to change the date to begin downloads, I got and access violation 007ccb7c in the same module at FFFFFFFF.
	How do I fix the QuickBooks™ Import Error: You can't change the Type of a name or add a duplicate name?
	My QuickBooks Export will not export some of my information.
	My QuickBooks Export will not export any of my security deposit information.
	I want to verify how to record a mortgage payment check that is going to be exported to Quickbooks. Do I only record the interest portion of the check in RentRight and have to modify the check in QB to reflect the total amount of the check and post the principal amount there? I am verifying that I can not record my expenses in QB and import them into RentRight. I can export date out of QB into TurboTax.
	How come my vendors are not exporting to RentRight?
	How do you recommend I track my credit card purchases in RentRight? I use CheckRight.
	When you export to QuickBooks, how do the expenses you input on the Expense Form export? What about Checks that are input on CheckRight? Will they export with their check number?
	My QuickBooks says it will export 65 items but when the export is complete, none of them actually are exported into QuickBooks.
	I need financial statements for multiple companies or partnerships with seperate properties, how do you keep them separate in RentRight for purposes of downloading data into Quickbooks?
	I have exported my income to QuickBooks but I don't see it my checking account register as a deposit? Where is it and how do I proceed?
	I am trying to export to QuickBooks and it says that the certificate is missing.
	I am having a problem in the Export to Quickbooks module. Why can't I change the date of the transactions I am exporting with the 'Reset Date' button? When I change the date on the 'Reset Date' calendar back a week it won't go back to that date on the export screen. Is there a reason the export date is not the one I picked?
	I am training a client to use rent-right - we setup QB's pro 2006 then we setup rent-right and entered 2 deposits for July 2006 and was successful - we received the information for jan - jun 2006 and entered that into rent-right - now we want to export this information into QB's but it wont let us change the date and it says 0 trans to be exported - this is all very confusing - please help!
	When I export to Quickbooks, my classes are not coming through the way I set them up in RentRight, Export to Quickbooks, Setup, Classes. Why is that?
	I can't export any of my expenses to Quickbooks? Income exports fine, but not expenses. Is it something I am doing wrong?
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